thankyü Freedom - Terms and Conditions

Last Updated: 9th March 2025

Welcome to thankyü Freedom! By subscribing to thankyü Freedom, you agree to the following Terms & Conditions. Please read them carefully before signing up.

1. About thankyü Freedom

thankyü Freedom is an upgrade to thankyü Now that allows users to receive tips, rewards and compliments directly from customers with no PAYG transaction fees.

thankyü Freedom subscribers receive 100% cashback on all thankyü Platform fees and provides high-volume users with fixed monthly costs whilst also benefitting from enhanced thankyü Club benefits.

2. Subscription & Fees

  • thankyü Freedom is charged either monthly on the first day of each month or can be purchased at discounted rate 12m in advance.

  • The subscription fee is charged automatically each month from your chosen payment method.

  • Prices may be subject to change, and we will notify you in advance of any adjustments.

3. Cashback & Rebates

  • As a thankyü Freedom member, you are eligible for cashback on all thankyü platform fees.

  • Cashback is credited to your thankyü balance per transaction and can be seen in your transaction reports.

  • Cashback rates may vary, and any changes will be communicated in advance.

4. Payment & Billing

  • Payment for thankyü Freedom is collected on a recurring monthly or annual basis.

  • If a payment fails, we will notify you and attempt to process the charge again.

  • If payment is not received, your subscription may be suspended or downgraded to thankyü Now (PAYG).

5. Cancellation & Refunds

  • You can cancel your subscription at any time via the app or contacting help@thankyu.com. 

  • Your subscription will remain active until the end of your current billing period.

  • No refunds will be issued for partial months.

  • If you cancel and later rejoin, your subscription will restart at the current pricing.

6. Changes to thankyü Freedom

  • We reserve the right to modify or discontinue features of thankyü Freedom.

  • Any major changes will be communicated with reasonable notice.

  • Continued use after changes means you accept the updated terms.

7. Use of Data & GDPR Compliance

  • How We Use Your Data

  • We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and other relevant laws. When you use thankyü, we collect and process personal data to:

    • Provide and improve our platform, including processing transactions.

    • Offer personalised experiences and relevant content within the thankyü app.

    • Contact you with important service updates.

    • Introduce you to exclusive partner offers and discounts that we believe will benefit you.

    • Ensure compliance with legal and regulatory requirements.

  • Marketing & Partner Offers

  • We may contact you via email, app notifications, or SMS with special offers from trusted partners. These offers will always be relevant to hospitality, service workers, or money-saving opportunities. You can opt out of marketing communications at any time via your account settings or by contacting support.

  • Data Protection & Security

  • We do not sell your personal data to third parties.

    • Your information is stored securely and only accessed for legitimate business purposes.

    • You have the right to request access, correction, or deletion of your data at any time.

For full details, please see our Privacy Policy.

8. Account Responsibilities

By using thankyü, you agree to:

  • Use the platform in a fair and lawful manner.

  • Keep your account details secure and updated.

  • Not engage in fraudulent, misleading, or abusive activities.

  • Comply with all applicable tax and legal obligations related to your earnings.

9. Account Suspension & Termination

  • We reserve the right to suspend or terminate accounts that violate our policies, misuse the platform, or engage in fraudulent activity.

  • You can close your account at any time via the App or by contacting support.

10. Changes to Fees & Terms

  • thankyü reserves the right to update fees, features, or terms with reasonable notice.

  • Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

10. Liability & Disclaimers

  • thankyü provides the platform "as is" and does not guarantee uninterrupted service.

  • We are not liable for third-party payment processing issues or delays.

  • Users are responsible for managing their own earnings, including tax obligations.

11. Contact & Support

If you have any questions, you can contact our support team via the thankyü app or email us at help@thankyu.com.

By using thankyü Freedom, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.