Privacy Policy

Last Updated: 9th March 2025

Welcome to thankyü! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your data when you use the thankyü app and services.

By using thankyü, you agree to the collection and use of information as described in this policy.

1. Who We Are

thankyü Ltd ("we," "us," or "our") operates the thankyü app and platform. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

For any data protection enquiries, contact us at:
Email: help@thankyu.com
Address: Lost Souls Forever Limited (T/A thankyü), Rosemount, Jenny Brough Lane, Hessle, HU13 0JX

2. What Information We Collect

We collect two types of data:

A. Information You Provide to Us

  • Account details – Name, email, phone number, payment details, profile picture.

  • Transaction details – Tips received, payout preferences, subscription plans.

  • Customer support interactions – If you contact us, we may collect communications and troubleshooting information.

B. Information We Collect Automatically

  • Device & app usage – Device type, IP address, app interactions, and log data.

  • Location data (if permitted) – To enhance services like localised offers.

  • Cookies & tracking data – To improve user experience and personalise content.

3. How We Use Your Data

We use your data to:

  • Provide and operate the thankyü platform.

  • Process transactions and payouts.

  • Improve user experience and platform security.

  • Send essential service updates.

  • Offer personalised discounts, rewards, and partner deals.

  • Comply with legal and regulatory requirements.

We never sell your personal data.

4. Marketing & Communications

We may send you:
Service updates – Essential platform notifications (cannot be opted out).
Exclusive partner offers – Discounts and promotions relevant to thankyü users.

You can manage your marketing preferences in Account Settings or by clicking "unsubscribe" in emails.

5. Who We Share Your Data With

We only share data when necessary to operate our services, including:
Payment processors – To facilitate transactions and payouts.
Legal & regulatory authorities – If required by law.
Technology partners – To improve the platform (e.g., analytics, security).

6. Data Storage & Security

We use secure servers and encryption to protect your data. Your data is stored in compliance with UK GDPR and is not transferred outside the UK/EU without proper safeguards.

We retain your data only as long as necessary to provide services and comply with legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:
Access – Request a copy of your personal data.
Correction – Update inaccurate or incomplete data.
Deletion – Request deletion of your data (subject to legal exceptions).
Withdraw consent – Stop marketing communications at any time.
Data portability – Request transfer of your data to another provider.

To exercise your rights, contact us at help@thankyu.com.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, track app usage, and personalise content. You can control cookies via your device settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via the app or email.

Continued use of thankyü after updates means you accept the new policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:
Email: help@thankyu.com.
Address: Lost Souls Forever Limited (T/A thankyü), Rosemount, Jenny Brough Lane, Hessle, HU13 0JX